Returns & Refunds Policy
Last Updated: April 2025
At THE ZAINLY, we believe in delivering not only premium fashion but also exceptional service. If you're not entirely satisfied with your purchase, don’t worry—we’ve got your back.
🔁 Return & Exchange Guidelines
We accept returns or exchanges within 7 days from the date of delivery.
✅ Eligible Return Conditions:
- Items must be unused, unwashed, and in original condition.
- All original tags, labels, and packaging must be intact.
- The product must not show any signs of wear or damage.
❌ Non-Returnable Categories:
- Innerwear (Boxers, Briefs, Trunks)
- Socks, Face Masks
- Perfumes, Accessories
- Freebies or promotional items
🛑 Returns that do not meet the above criteria will be rejected and sent back to the customer.
🔄 Exchange Policy
We offer size or product exchanges under the following conditions:
- Initiated within 7 days of delivery.
- Product must pass our quality inspection.
- Once approved, the replacement will be dispatched within 7–10 business days.
Note: Exchange availability depends on stock.
💸 Refund Policy
We offer a hassle-free refund experience, with refunds processed into THE ZAINLY Wallet for faster access and flexibility.
🔔 Here’s How It Works:
- Once your returned item clears quality inspection, your refund is initiated within 24 hours.
- Refund amount is credited to your THE ZAINLY Wallet.
- You'll be notified via email/SMS as soon as your wallet is updated.
🎯 Why Choose THE ZAINLY Wallet?
- Instant Use: Use the wallet balance on your next purchase—no waiting.
- Trackable: View wallet transactions and refund status from your account dashboard.
- Fast Refund: Get your money within 24 hours after return approval.
⚠️ Refunds for COD (Cash on Delivery) orders are only issued via THE ZAINLY Wallet.
❌ Order Cancellations
- Orders can be cancelled within 6 hours of placement.
- Cancellations are not permitted after dispatch.
- For prepaid orders, refunds for cancelled items will be processed to the original payment source or THE ZAINLY Wallet.
📦 Return Pickups
- Reverse pickup will be arranged via our logistics partner within 2–3 working days of your request.
- Ensure the product is securely packed to avoid transit damage.
📲 How to Request a Return/Exchange?
- Visit the Returns & Exchange section at .THE ZAINLY WALLET
- Fill out your Order ID and return reason.
- Our customer care team will guide you through the rest.
🛠 Customer Support
Need help with a return or refund?
📞 WhatsApp Support: +91 6364430801
📩 Email: support@thezainly.com
📷 Instagram: thezainly
📝 Disclaimer
THE ZAINLY reserves the right to deny any return/exchange/refund request if the product does not meet our return policy terms. Our goal is to ensure fairness and quality for every customer.
